Can I get a refund on my tickets?
We will not be offering refunds on tickets but you're welcome to sell your ticket(s) to someone else.
You can contact us via email@example.com and we'll make the relevant changes to your existing registration.
Will there be yummy food at the event?
Yes. The Arlington Convention Center will be offering concessions from 11 A.M. to 5 P.M.
Will I have to pay for parking? And if so, how much?
On-site parking is $5.
If you're a guest at the Sheraton Arlington Hotel, you can park there for free. This hotel is within walking distance of the convention center.
When will I receive my badge/tickets?
Badges will be available at 7 A.M. on October 1, 2016. You will not be sent any credentials through the postal system.
I have kids. Can I bring them too?
Yes. Children are welcome and will receive free admission if they're twelve years of age or younger, and are accompanied by a ticket buying adult.
Is alcohol allowed at the convention?
Alcohol will not be permitted at Retropalooza or the Arlington Convention Center.
If you are found with alcohol we will ask you to leave the premises to finish it, or dispose of it. If you are caught a second time, you will be asked to leave.
If you arrive to the event drunk and disorderly, you will be escorted from the property.
Is photography/videography allowed?
Yes. In fact, we encourage it.
Please exhibit some etiquette when it comes to taking pictures of people, it's always polite to ask if it's OK before snapping away. At the same time, please understand that pictures and video make for great promotional tools and we will have official photographers and video staff around the event at all times.
If you see your photo on one of our official outlets, i.e., website and/or promotional materials, and would like to have it removed, please contact us at firstname.lastname@example.org and we will resolve the situation.